Skip to main content

My Bank Doesn't Understand Customer Service

My bank doesn't seem to understand the appropriate level of customer service for their industry.

It spent the best part of the nineteen nineties pushing their customers out in front of the ATM machines by reducing the number of tellers and charging fees for counter withdrawals.

They then spent the best part of the new millennium promoting their outstanding customer service by bringing back all the services they'd spent the previous decade cutting back on.

I walked into my bank today, like I have many times before, and was practically accosted by a man at the Customer Service desk, "Hello, how are you? Just going to the Tellers are we?"

"Errr... yes," I was somewhat taken aback. For a minute I thought I'd walked into the wrong place.

The guy realized I had no interest in him as I, like most people, know that to deposit a cheque, you need to head straight to the teller windows. I mean it's not a boutique clothing store where you expect assistance, it's a bank.

In a bank, if you're not making a specific transaction at a teller, there's usually only one other place to go - The Customer Service Desk. You don't need the customer service people to come to you because you already know that you can go to them for anything you can't achieve at the teller windows. Why can't my bank understand this?

I suspect my bank has been taking a browse through the fast food, Would you like fries with that, customer service handbook. Their Tellers, some time ago, started trying to interest me in other products like home loans. I've no idea why? Especially after they've probably just seen my laughable account balance as I deposit yet another modest cheque. If I wanted something else I would've asked, right?

Although I appreciate friendly customer service, in a bank, staff just should be there when you need them. They don't need to get in your face and they certainly don't need to be up-selling. My Bank shouldn't be giving me more reasons not like them (bank fees - don't get me started).

I can just imagine a robber running into my bank with a sawn off shot gun and a bag...

"Hello, how are you? Just going to the tellers are we?"

Comments

  1. Ha-Ha! I like that last quip - very funny!

    My bank (Westpac)a few years ago, used to have a desk at the door with a woman coming forward to greet you asking if she could help you, which I found a source of annoyance!

    This particular time, I had just gone into the bank to 'get myself sorted out' to put my money away and purse etc with other things in my hand, and didn't want to be doing it outside, and I told her this with a bit of annoyance in my voice!

    I don't often go into the bank these days, just using the ATM, but have done lately, having some small refund checks to put in (other stories0 or an Email Cash one once. (just sent for another $30 one, which amounted quickly this time, probably due to large points for some surveys!)

    They have put the desk back now, but it must just be for you to ask about anything or something special, because they have never bothered me when I've had to come in - thank goodness.

    I could have done with them when I just wanted to ask for a new transaction booklet to write my incomings and outgoings in. I decided to just stand at the Service Window for that, but she was on the 'phone for a customer standing there and the woman at the desk at the door was busy with someone in another area, so I just has to wait it out, as I wasn't going to the teller windows in a queue just for that!

    I would have liked the woman to have met me then to say, 'Can I help you?' but no luck when you want it!

    ReplyDelete
  2. My bank currently has the customer service desk right at the entrance - which they've had there for ages - but this is the first time someone has actually spoken to me, from that desk, when I wasn't even going towards it.

    I'm sure if I'd actually needed something at the customer service desk they would've ignored me until I came up to the counter.

    Banks are funny like that.

    ReplyDelete

Post a Comment

Comments not directly related to the post will be deleted. This includes spammy generic comments with links to websites not related to the post.


Buy Gifts and Apparel featuring art by TET
20% off holiday gifts yule (and they’ll) love. Use code ROAR

Popular posts from this blog

The Star Wars Saga: Episode 1, The Phantom Menace *All Spoilers*

One of my local TV stations is showing every Star Wars movie in order, every Saturday, for the next six weeks leading up to the release of Star Wars, Episode VII, The Force Awakens in theaters this Christmas.

I plan to watch each film, at least two of which I've never managed to watch all the way through. Then I thought I'd blog about each movie here. Not so much a review but more my thoughts about the film, ranging from what I like, to what I see as a problem and maybe my thoughts on original trilogy re-releases and updates.

This post I'll start with Episode I, The Phantom Menace but first, a little history of my fandom.

It's Beginning to Look a Lot Like Christmas - Shop Online and Support Independent Art!

For those of you who celebrate the Christmas holiday, whether it be a religious event and/or just a time to reconnect with family and swap gifts, you'll no doubt have noticed Christmas decorations starting to appear in stores.

If you're like me you probably leave all your gift buying until the last minute, making it near impossible to shop for gifts online (unless you have access to that sweet Amazon Prime two day shipping option).

So... this post is a friendly reminder to get your online shopping started NOW and save yourself the rush to find gifts, in the week before Christmas, by actually going out into retail stores.

Of course my ulterior motive is to point out that my art is available on numerous gift items in my Redbubble store... and who doesn't like receiving gifts that support independent creators to keep making cool things for you to enjoy.

Plus it makes for a cooler gift experience if your gifts come with a story about how much you enjoy a specific artist's…

Movie Review: Batman Ninja (2018) *Spoiler Free*

Batman Ninja, the DC animated movie set in feudal Japan, written, directed and animated by respected Japanese artists, sounds like an amazing proposition.

Unfortunately, from my point of view, it follows very closely in the footsteps of most of DC's straight to video animated movies, with a poorly thought through story.

Which is a shame because the art and animation is really amazing. Seeing Batman and his rogues gallery in this anime style is something I'd watch all day, if the stories were actually good.



Initially the movie had me hooked in with not only the art and animation but also through the use of time travel, as a plot device, to send Batman back through time to feudal Japan. How could it go wrong? Batman, Anime, and Time Travel are all things that pique my interest more than most.

As well, you get a whole bunch of familiar characters redesigned for their new time and location. Which is an additional treat for the eyes.

The movie fails because the initially strong pre…

Nuclear Power Won't Reduce Your Electricity Bill Like You Think - Australia's Energy Crisis

Australian energy consumers are currently in a crisis, receiving some of the highest power bills in the world, making us a prime target for the nuclear energy vultures who claim their industry will bring the cost of electricity down.

It's a smoke and mirrors argument when you consider the cost of actually producing electricity isn't the main reason for Australia's ever increasing consumer electricity prices. Hypothetically, even after the cost of installing nuclear power plants, the actual cost reductions won't be as dramatic as the nuclear energy industry would have you believe.
According to this article, A high price for policy failure: the ten-year story of spiralling electricity bills by David Blowers, published in January 2018, the two biggest factors are the cost of the network (transporting electricity), and the retailer margins (cost of billing and servicing the customer). These are followed by the wholesale cost (actually generating the power), and the enviro…

Stan Lee - Ideas That Changed the World

As someone who really enjoys the Marvel movies, and has written about them quite extensively in previous posts, I feel I should make mention of the passing of Stan Lee last week.

I wouldn't say Stan was a hero of mine, or that I grew up with him (though unknowingly I did to a certain extent). I really only became aware of who Stan Lee was when he started making cameos in Marvel films.

Then I really got to know him through the various online web shows he had, interviews, and his own work promoting Marvel at almost any opportunity.

He seemed like a great guy, and by all accounts he was.

I never really bought comic books. Most of the ones I had were given to me. My avenue into the superhero world was Saturday morning cartoons through the 1970's and 80's. Marvel got me with reruns of their, kind of animated, more motion graphic, cartoons from the 1960's. They weren't great but boy did they have catchy theme tunes.



For me Stan serves as an inspiration somewhere along t…

Creating a Mobile Independent Artist Business - Part 10: Opportunities to make money (Part A)

In my last post I looked at What to Create and Finding Your Market. This post is something of a natural follow on from finding your market as many of these money making opportunities include their own market places that you can research to see what kinds of themes and subjects sell best.

It's worth doing this research to find out if the art you're already creating is a good fit for that market place - which is ideal - or if you may have to consider expanding your interests to cover popular themes in order sell in a particular market.

Movie Review: Avengers: Infinity War (2018) *Spoiler Free*

Ten years in the making and Marvel finally releases part one of the Avengers versus Thanos, A.K.A. Avengers: Infinity War.

After seeing all 18 films in the MCU prior to this, and liking most of them, I was pretty confident this movie would not disappoint.

Other than a few minor issues - that are all my personal taste and in no way reflect on the quality of the film - it really delivers. Thanos is indeed the big, bad villain of the MCU that we've been antcipating.